A: We have tried to make this website as straightforward and easy to use as possible, including navigational and informational tips throughout. However, for help in navigating and understanding the buying process on this website, please see the 'Booking Steps' section of this help centre.

A: The payment cards accepted when you make a transaction will depend upon who is supplying your items. Full information will be given before you complete your order. If you have selected items supplied by multiple suppliers you must choose a payment method that is acceptible to all suppliers. Most supplier will also list the cards they accept within their 'Terms & Conditions'.

Q: This website may feature items which are supplied by a number of different suppliers. If you a query regarding any item you have purchased or wish to purchase, please contact the supplier directly. The name of the supplier is prominently displayed in information about the item on this website. A list of suppliers to this website and their relevant contact details is also available in the 'Contact Us' section of this help centre.

A: In most cases your card will debited on the same day as you make your transaction. In some rare cases, although authorisation of your card will occur at the time of transaction, monies may not leave your account for a number of days.

A: Currently we are only able to offer dispatch to addresses which are registered with your payment card supplier. To enforce this we use something called AVS (or Address Verification System). If the address you enter does not match the address at which the card is registered the transaction may be deemed invalid.

If you are unable to receive your items at your registered address, please select a dispatch option which allows you to collect your items on their day of use (from a venue box office for example). However, if you do choose this method you will still have to enter a registered address when asked.

A: All credit and debit cards carry a security code number. This number is known to the bank and printed on the card, but is not stored or printed anywhere else. Therefore, it can be used as a check that when you make your purchase you are in physical possession of the card, or have at least seen the card at some time. On most cards, the security code number is the last three digits of the number printed on the back, at the top right of the signature strip. On American Express Cards the CV2 number is the four digit number situated on the front of the card above right of the card number. You will be required to enter this additional security number before your transaction can be completed.

A: Although you have chosen to collect your items on their date of use, those items will still need to be dispatched to the collection point. Most items are dispatched by their suppliers from a central location rather than from individual venues - the dispatch cost for collection reflects this.

A: If an error occurs during your booking you will be presented with a message outlining what has occured and suggesting what you should do next. Please follow the instructions presented. If an error is recurring and you are unable to purchase items, please see the contact details for the supplier of the items for alternative ways of booking. If you wish to report a recurring error please contact webmaster@ticketswitch.com with as much detail as possible.

A: This is because our Shopping Basket works rather like a shopping list, allowing you to look through our products and add items that you wish to purchase. Once you have added all the items you wish to purchase, we attempt to purchase those items from our various suppliers. We are unable to reserve an item for you with a supplier until you click the 'Checkout >>' button from your Shopping Basket. While an item remains unreserved, other customers are able to find and purchase that item. If we sell out of an item you have requested before you checkout you will no longer be able to purchase that item.
If you are trying to purchase a high demand item (some rock and pop concerts, for example) we recommend that you checkout the item as soon as you have added it to your shopping basket to avoid disappointment.

A: Each set of items from an individual supplier will appear as a separate transaction on your statement. Please see the suppliers terms & conditions for confirmation of the reference that will appear on the statement.

A: All credit and debit cards carry a security code number. This number is known to the bank and printed on the card, but is not stored or printed anywhere else. Therefore, it can be used as a check that when you make your purchase you are in physical possession of the card, or have at least seen the card at some time. On most cards, the security code number is the last three digits of the number printed on the back, at the top right of the signature strip. On American Express Cards the CV2 number is the four digit number situated on the front of the card above right of the card number. You will be required to enter this additional security number before your transaction can be completed.

A: We never save information such as passwords or credit card number on cookies. We do, however, require cookies in order to fulfill transactions (we use them to keep track of what's in your shopping basket, for example). If you have cookies turned off, you will not be able to use our transactional service.

A: Please check the details on your tickets with those specified in your transaction confirmation documents (print out of the confirmation page and/or confirmation email). Please contact the supplier of your tickets using the details listed on the confirmation email, or look up your ticket supplier in the contact us section of this help centre.

A: You may find that you are unable to add certain items to your shopping basket because of incompatibility with items already listed there. For example, if you have an item from a supplier in your basket for which you have chosen a particular dispatch method and attempt to add another item from the same supplier which does not have that dispatch method available, you will be told that the items are incompatible. If you encounter an incompatibility problem, we recommend you purchase the items already in your basket and go back to buy the incompatible item separately.

A: If you have items already in your shopping basket you must select the same dispatch method for any additional items you add to your basket which have the same supplier. Because of this your dispatch options for items from any suppliers from whom you already have items placed in your basket will be locked down to your initial selection. Unfortunately, you can only change the dispatch method for a supplier by first removing all items from that supplier from your shopping basket.

A: If you have items already in your shopping basket you may have to select the same options for any additional items you add to your basket which have the same supplier (an example of this is the Departure Date option on some types of item). Because of this, some options for items from any suppliers from whom you already have items placed in your basket may be locked down to your initial selection. Unfortunately, you can only change these options for a supplier by first removing all items from that supplier from your shopping basket.

A: If you are asked to enter a post code when you checkout your shopping basket we attempt to match that against a database of post codes we have been supplied by post office. This database is updated every few months. If your post code is not recognised by our system this could mean that it is a new post code (commonly because your building is a new build or conversion). If there is no obvious reason why your post code is not recognised please contact the post office in your country of residence to check that you have the correct post code. To book items without needing to enter a valid post code, please select a collect option at the Dispatch options stage of the booking process.

A: Standard postage is by first class post. If there are other options available, such as special and/or recorded delivery, these will be presented to you when you select your dispatch options.

A: If for some reason you are unable or do not wish to purchase your tickets securely online, please check the supplier details for the items you wish to purchase and use the 'Contact Us' section of this Help Centre to find the contact details for those suppliers.

A: All charges relating to your transaction will be readily displayed during the booking process. Generally speaking you will be charged the face value of an item, plus any applicable booking or payment processing fee (per item), plus any dispatch cost (per supplier). If additional fees apply, you will be able to check on how these make up the total amount payable during the booking process and once items are added to your shopping basket.

A: We believe that buying online should be as safe, secure and worry free as possible, so we use a series of internet security technologies to assure that your transactions are safe and your payment card and anonymity are protected. This serice is secured by a VeriSign SSL certificate. VeriSign is a recognised standard in establishing a secure environment between your web browser and our web site. Any site that holds a VeriSign certificate insures that you are using a secure system for your transactions. Security is also built into your browser, which is configured to manage a Secure Socket Layer (SSL) connection. Information sent from addresses that begin with https is encrypted before transmission.

A: Most items are not dispatched until 14 days before thair date of use - this is to minimise the chances of hard to replace items being lost before they are used. A suppliers terms and conditions may include more information on their dispatch policy.

A: Our suppliers can often offer you seats with wheelchair access however you generally cannot book these online as we want to ensure you get the correct seating for your needs. Certain types of items (such as exhibition tickets for example) may allow you to purchase concessionary tickets if you are registered disabled, but this does not guarantee full access. If you are unsure of access, please contact the supplier of the item you wish to buy, or the venue directly, before completing your transaction.

A: When you book with us we will ask for your name, address, credit card details and telephone number and email address, which we will securely hold against our records of your transaction. Credit and debit card details are also securely held by Seatem Europe Ltd. This allows us to fulfill your ticket request and track your order and contact you regarding your booking. No personal information provided by you will be used for marketing purposes unless you have explicitly agreed to the Data Protection statements on the booking page. If you have joined our free e-mail newsletter service we only use this information to send you e-mails that may be of interest you. You can unsubscribe from this service at any time by following the unsubscribe link on the bottom of the email you receive. Where this service contains links to other services. We is not responsible for the privacy practices or the content of such services or for the privacy policies and practices of other third parties.

A: If you completed a transaction and a confirmation page was shown then your order was accepted. If, for whatever reason, you failed to also receive email confirmation of your order and wish to receive further confirmation, please contact the supplier of the items purchased. We do not currently allow you to check transactions online.

A: Unfortunately not. The owner of the payment card used in the transaction must be present to collect your items. The payment card will need to be produced to act as identification when the items are collected.

A: Contact the supplier of the tickets immediately. Please see the 'Contact Us' section of this Help Centre.

A: Most items are not dispatched until 14 days before thair date of use - this is to minimise the chances of hard to replace items being lost before they are used. If you wish to find out more about when a particular item is being dispatched, please contact the supplier of that item.

A: The simple answer is as much as possible! The more information you can give a supplier the more work they can do to help you before contacting you. At the bare minimum you should try to provide the following information: the name of the service you were using, what you were attempting to do (buying an item, searching for an item etc.), the name of any item with which you are having difficulty, any error messages you have received, any reference numbers (from confirmation documents for example) that you have been given and, of course, your name and contact details.

A: If you wish to contact one of our suppliers about an event in the next 14 days we recommend you contact them by telephone during regular office hours for an immediate response.

A: The rules governing refunds and exchanges are dependent on an individual supplier's terms and conditions. Please check the supplier on your confirmation documents and look up their terms in the Terms and Conditions section of this Help Centre.

A: You should received acknowledgement of an email being sent within 24 hours of sending it. If you are worried that a supplier has not received a query sent via email, we recommend that you contact them by telephone during regular office hours.

A: The language in which this service is displayed is automatically adjusted based on your language settings in your browser/OS. If you wish to see this service in your native language, you must make sure that you have set your computer up so as your chosen language is your default language. The languages that this service supports are: English, French, German, Dutch, Spanish, Portuguese and Czech. If your native language is not on this list then this service will display either in the first language in your preferences which it supports or, by default, in English.

A: Any computer with internet access able to run a modern web browser. For MS Windows we recommend version 5 and above browsers (Internet Explorer/Netscape) or the latest Mozilla/Firefox build. For Mac OS we recommend Apple's Safari or the latest Mozilla/Firefox build. For Unix/Linux we recommend Mozilla/Firefox.

A: This service is completely Mac compatible (hey, we're Mac users ourselves!). The problem lies in your web browser. Unfortunately, Internet Explorer for Mac contains a number of bugs and is not fully compatible with modern web standards. As Microsoft have now discontinued development of MSIE it is unlikely a fix will ever be achieved and, as such, we do not fully support Microsoft Internet Explorer for Mac. We recommend that Mac users switch to a modern browser that is still in active development, such as Apple's own Safari (for OSX) or one of the Mozilla variants (for OS9 and OSX). Safari is available from http://www.apple.com. Mozilla is available from http://www.mozilla.org.