Buckingham Palace: Summer Opening of the State Rooms

Travel

Special Conditions of Admission

Conditions of Admission to The State Rooms, The Queen's Gallery, the Royal Mews at Buckingham Palace; Clarence House; Windsor Castle, Frogmore House and Gardens; and The Palace of Holyroodhouse (together "The Official Residences of The Queen and The Prince of Wales")
As a Visitor to The Official Residences of The Queen and the Official Residence of The Prince of Wales ("Visitors") you are subject to these terms and conditions:

1. Admission to The Official Residences of The Queen and The Prince of Wales
1.1 You will be admitted only upon presentation, on demand, of a valid and fully paid ticket or other document entitling the holder to be admitted ("Admission") at the entrance to the Residence. An Admission will be rendered invalid by cancellation for any reason of an Admission by ourselves or by group organisers, travel agents or tour operators (from whom the Admission has been obtained).
1.2 We reserve the right in our sole and absolute discretion to refuse admission to any person and our decision shall be final and binding. We also reserve the right to suspend or cut short a particular visit if circumstances so require.
1.3 Admissions allow access only to the areas of the Residence open on the day, at the time and for the period (if any) stated on the Admission and no other rights or permissions whatsoever are conferred by the Admission. Access to other parts of the Residence is not permitted.
1.4 Where a time of visit is stated on the Admission, you will not be admitted if you arrive late unless a later admission time becomes available on that day, and then only at our absolute discretion. No refund will be made should you arrive late or after opening hours and not be admitted. If you arrive early, you will not be admitted until the time specified on the Admission.

2. Admission Restrictions and Controls
2.1 You will at all times while visiting the Residence comply with these Conditions and with any directions given by ourselves or our representatives.
2.2 You will be required to submit to, and comply with, the security checks which will be in place at the point of admission to the Residence and at such other points on the premises of the Residence as we consider appropriate. We will refuse admission if you fail to submit to or to comply with the security checks.
2.3 We welcome visitors who are wheelchair users, or have any other special access requirements. Architectural limitations mean that such visitors may need to use a specifically designated route. Our Health and Safety requirements mean that in certain Residences the number of such visitors at any one time is limited.
2.4 Parents shall be held responsible for their children. We may require that any children or any visitor whose behaviour is in any way disruptive should forthwith leave the Residence.
2.5 School parties shall not be admitted without an accompanying teacher for every 10 pupils in the party. For example, where a party comprises 26 pupils, we expect 3 teachers to accompany the party.
2.6 Children under the age of 12 years must be accompanied by an adult over the age of 17 (who must also have an Admission).
2.7 Dogs, other than guide dogs, will not be admitted to any Residence.

3. Security
3.1 For safety reasons, subject to 3.2, we may require you to deposit all baggage (including hand baggage) and (at our discretion) any other items including, but not limited to, umbrellas, pushchairs and any electrical or electronic equipment (but not including mobile telephones) brought into the Residence in the security cloakroom designated for the purpose. It is your responsibility to collect any personal possessions at the end of your visit. We will not be responsible for the safe-keeping of any item deposited in the security cloakroom or elsewhere and exclude all liability for the loss of any such item (except where such loss is due to our negligence)
3.2 You may, at our discretion, carry handbags and use pacemakers, hearing aids, powered wheelchairs and other electrical or electronic equipment needed for health reasons.
3.3 Smoking and the consumption of food and drink within the Residence is strictly prohibited.
3.4 The use of photographic, film and video equipment is strictly prohibited in the interior parts of the Residences. Non-commercial photography is permitted in the outdoor areas of all Residences. All mobile telephones must be switched off whilst within the Residence.

4. Damage caused by visitors
We may hold you liable for any damage caused by you to the Residence or any of its contents or for any injury caused to any of our representatives or others during their visit.

5. Miscellaneous
5.1 Except in respect of death, personal injury or other liability caused by our negligence or that of our employees, we exclude our liability to the fullest extent permitted by law for loss or damage suffered by you or occurring to any items belonging to you as a result of your visit.
5.2 We will not be liable for any breaches of these conditions or delays arising from any event outside our control, including (but not limited to) fire, flood, storm, strikes, riots, civil commotion, material disaster, unscheduled State Occasions, war or acts of governmental or parliamentary authority.

6. Law
6.1 These Conditions shall be construed in accordance with the laws of England in relation to Admissions to The Official Residences of The Queen and the Official Residence of The Prince of Wales, other than the Palace of Holyroodhouse and any disputes arising from these Conditions shall be subject to the jurisdiction of the courts of England and Wales.
6.2 Where the Admission relates to the Palace of Holyroodhouse, these Conditions shall be construed in accordance with the laws of Scotland and any disputes arising from these Conditions shall be subject to the jurisdiction of the Courts of Scotland.